Privacy Policy

LakeCook Appliance Repair respects your privacy and is committed to protecting the information you provide when using this website. This Privacy Policy explains how information is collected, used, shared, and protected when you visit this website, submit a call request or service request form, or contact us by phone, email, or text. By accessing or using this website, or by contacting us for service, you acknowledge and agree to the practices described in this Privacy Policy.

This website is intended primarily to provide information about appliance repair services and to allow users to request contact regarding those services. This website does not process online payments, transactions, or credit card information. Any information submitted through the website is used for service-related communication, scheduling, operational support, and related business purposes.

We may collect personal information that you voluntarily provide when you complete a call request form, service request form, or otherwise contact us. This information may include your name, phone number, email address, physical address, service address, appliance information, description of the issue, preferred appointment details, and any other information you choose to include in your message.

When you contact us by phone, submit a request through the website, or otherwise communicate with us, you agree that we and our partners may contact you by phone, email, or text message for service-related purposes. These purposes may include responding to your inquiry, confirming appointments, discussing repair needs, coordinating technician visits, providing updates, sending reminders, obtaining additional details, handling follow-up communications, and addressing customer service matters. Your consent to receive these communications applies even if your number appears on a state or federal do-not-call list, to the extent permitted by applicable law and because the communications are related to your request for service.

If you do not wish to receive further text messages or phone communications, you may opt out by calling (847) 260-7560. Opting out may limit our ability to provide updates, scheduling notices, or other service-related communications.

We may also collect certain non-personal information automatically when you visit the website. This may include your IP address, browser type, device type, operating system, referral source, pages viewed, date and time of access, approximate geographic location based on IP address, and general website usage patterns. This information may be collected through cookies, web beacons, server logs, or similar technologies and is used to improve website functionality, user experience, security, performance, and service quality.

Cookies and similar tracking technologies may be used to remember user preferences, understand how visitors interact with the website, measure traffic, improve navigation, and support internal analytics. Web beacons or similar tools may also be used to evaluate website effectiveness and improve content and communications. Most browsers allow users to control or disable cookies through browser settings; however, disabling cookies may affect certain website features or functionality.

We use the information we collect for legitimate business and operational purposes, including responding to inquiries, arranging service calls, communicating with customers, maintaining business records, improving the website, analyzing service demand, preventing misuse, protecting the security of the website, and complying with applicable legal obligations.

Information submitted through the website may be sent to us by email. Email transmission and online communications may not always be fully secure. By using the website and submitting a request form, you understand and accept the risks associated with transmitting information electronically. While reasonable administrative, technical, and organizational measures may be used to help protect information, no website, server, email system, or electronic transmission can be guaranteed to be completely secure.

We may share your information with trusted partners, contractors, technicians, dispatch providers, communication providers, website or technology service providers, and other service-related partners when reasonably necessary for operational, scheduling, business, support, or service fulfillment purposes. By contacting us or submitting your information, you acknowledge and agree that your information may be shared with our trusted partners for these operational and service needs. We do not state that we sell personal information for monetary consideration through this website.

We may also disclose information when we believe such disclosure is appropriate to comply with applicable law, regulation, legal process, governmental request, industry requirements, insurance needs, fraud prevention efforts, dispute handling, enforcement of our policies, protection of rights or property, protection of safety, or investigation of suspected misuse of the website or services.

This website may use third-party tools or service providers to assist with hosting, analytics, communications, form handling, email routing, technical maintenance, or related functions. Such parties may have access to information only as reasonably necessary to perform services on our behalf or in connection with providing appliance repair-related operations.

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including communication, service coordination, recordkeeping, compliance, dispute resolution, enforcement, operational analysis, and other lawful business purposes, unless a longer retention period is required or permitted by applicable law.

This website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website. If information is believed to have been submitted by or on behalf of a child under 13 without proper authorization, such information may be deleted as appropriate.

Depending on your state of residence, you may have certain privacy rights under applicable state law, such as the right to request access to, correction of, or deletion of certain personal information, subject to exceptions permitted by law. We may take reasonable steps to verify the identity of any person making such a request before responding. We may also deny or limit requests where permitted by law, including where information is needed for legal compliance, operational necessity, security, fraud prevention, or completion of a requested service.

Users are responsible for providing accurate information and for updating information as needed when requesting service. If you provide information about another person, including a tenant, family member, property contact, or other individual, you represent that you have authority to do so and that the information may be used in accordance with this Privacy Policy.

By using this website, submitting a service request, or contacting us, you agree that any dispute, claim, or controversy related in any way to the website, your use of the website, your submission of information, or the services requested or provided shall first be addressed exclusively through direct negotiation. You agree to waive any right to sue, file litigation, participate in a class action, or take legal action beyond direct negotiation regarding disputes related to the website or services, to the fullest extent permitted by applicable law.

To the fullest extent permitted by law, any compensation or recovery arising out of or relating to any claim, dispute, issue, or alleged harm connected with the website, your use of the website, submitted information, communications, or services shall be strictly limited to a maximum of $100 in total. This limitation applies regardless of the theory of liability and regardless of whether the claim is based on contract, tort, statute, negligence, strict liability, or any other legal or equitable theory.

To the fullest extent permitted by law, each party shall bear its own legal fees, attorney fees, costs, and expenses in connection with any dispute, claim, or controversy related to the website or services, regardless of outcome. By using the website or contacting us, you expressly agree to this allocation of fees and expenses.

Nothing in this Privacy Policy is intended to waive rights or obligations that cannot be waived under applicable law. If any provision of this Privacy Policy is determined to be invalid, unenforceable, or limited by law, the remaining provisions shall remain in full force and effect to the maximum extent permitted.

We may update or revise this Privacy Policy from time to time by posting the revised version on this website. Any changes become effective upon posting unless otherwise required by law. Your continued use of the website or continued communication with us after changes are posted constitutes your acceptance of the revised Privacy Policy.

By visiting this website, submitting a request form, or contacting us by phone, email, or text, you acknowledge that you have read, understood, and agreed to this Privacy Policy and the practices described in it, including the collection and use of personal and non-personal information, sharing with trusted partners for operational and service needs, the use of cookies and web beacons, consent to service-related communications, dispute resolution through direct negotiation only, the limitation of any claim to a maximum of $100, and the requirement that each party bear its own legal fees and expenses.